The Garage > Vendor Feedback / Experiences
Wyvon Audio
Colli:
It is rare to get service that is worthy of rave reviews, but Wyvon Rice is the epitome of the hard working, honest, local small business man. Not only is he customer driven and focused on providing the best service possible, this guy really knows his stuff. I wasn’t exactly sure what I needed to get all the features I wanted in an in dash navigation unit for my tow vehicle. I tried to go to one of those national electronics chains for help, but it was obvious that the kids working there didn’t have a clue. So I got online and found Wyvon Audio in York and decided to send him an e-mail. He got back to me immediately and gave me great recommendations and advice. We exchanged several e-mails and he was always responsive, friendly, and helpful. He covered all the bases and made sure I knew all the options and pros and cons of different products, and even sent me a quote. So I was able to figure out exactly what I wanted, and know how much it would cost to get it installed without even leaving my house! Then he got me right in and had my unit installed in no time. One of the parts ended up being more expensive than he originally quoted, and Wyvon actually split the cost with me so I wouldn’t have to pay extra. Who does that? I did have a couple of small issues after the installation, mostly due to some obscure quirks with the GM rear seat entertainment system, but Wyvon really stood behind his service. He got my vehicle right back in and got on the phone and found the right experts to track down the issue and correct it. I also needed an add on part to fix an engine noise issue, and would you believe he did not even charge me for that part? Again, who does that? Oh, and dropping off and picking up a vehicle is easy too because his shop is behind his house. So when I needed to drop off or pick up my car after 9-5 business hours, he was there. And he really worked around my schedule to make things most convenient for me. This is the kind of personalized attention and service that you will only get from a quality small business. You can’t go wrong as far as knowledge, service, and integrity if you go see Wyvon! Oh, and he is a former Marine! So give him your business for all your car electronic needs and support a local small business, and a veteran who served our country!
Wyvon Audio
Wyvon Rice - owner
3485 N Susquehanna Trl
York, PA 17406
(717) 650-6420
wyvonaudio.com
wyvonauidio@yahoo.com
Golden7:
It's nice to hear a story of good customer service in a time when everyone just wants money.
I had a similar experience with a motocross related service in which a guy had both wheels/tires off of a bike to switch to other rims, but he never returned calls. We had dropped off the parts on a Monday and needed them Saturday. I called another guy (at a different shop) at the same location and he did the work for us after hours on his own time. This was all on Friday night since the other guy wouldn't return calls. Turns out the guy that did the work is a pro racer and we ended up talking for hours like he knew us all of his life.
Truly is nice to have people you can count on and trust.
(Tattoo) Jack:
Maybe one Marine can give another Marine a discount on a Vendor space at our Show. I mean, everyone needs, wants a good sound system in their Jeep...
Colli:
Oh, and he also gave me a free t-shirt and keychain flashlight for my troubles.
(Tattoo) Jack:
THAT'S IT I'm sold! A free keychain flash light, it don't get any better then that ::)
:D
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