PA Jeeps
The Garage => Vendor Feedback / Experiences => Topic started by: Mongril on June 17, 2013, 12:50:59 pm
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I purchased a new 9500 winch with synthetic rope from Rough Country. After our 5th time out I encountered an issue with the clutch. I called and spoke to Darant that following Monday. He immediately advised he will be send out a brand new winch with new synthetic rope. He advised I was to keep the used synthetic rope for my troubles before sending back the broken winch. I had the replacement winch in 4 days. Talk about a no hassle warranty.